Get in Touch With Us

This is the page to use if you want to reach the editorial team behind Best Crypto Casinos. We research and compare crypto casino bonuses available to US players — welcome matches, cashback, rakeback and reload deals — and readers write to us most often about bonus wording they can't make sense of, a payout that hasn't landed, or something on the site that looks out of date.

Email us at [email protected]. A real person reads every message. We aim to reply within two working days, and longer during busy periods.

Before you email: what we can and can't do

We're an independent comparison site, not an operator. Knowing that in advance saves you time.

We can help with	You'll need the casino directly
Explaining how a wagering requirement or cashback calculation is generally structured	Releasing a locked bonus balance on your account
Pointing you to where an operator publishes its bonus terms and licensing details	Confirming your identity or unlocking a verification hold
Correcting an offer, rating or fact on our pages	Tracing an on-chain deposit or withdrawal
General information on how crypto casino bonuses work in the US market	Reversing a bet, closing an account or processing a self-exclusion

We hold no accounts, no balances and no player data on any of the sites we cover. If your money is involved, the operator's own support channel is the only route that can resolve it — and we'd suggest keeping written records of what you're told.

How our commercial relationships work

Some links on this site are affiliate links, and Best Crypto Casinos may earn a commission if you open an account through one. That arrangement pays for the research. It does not buy a position in our rankings, and it does not stop us publishing a drawback. If you think a page reads like it was written to please an operator rather than a reader, say so in your email — that's a complaint we take seriously and one we'll answer directly.

Bonus questions we get most, and what we'll ask you

Because this site leads on crypto casino bonuses, most enquiries land in one of a few buckets. Including the detail below in your first message usually saves a round trip.

• "Why is my bonus locked?" — Tell us the site, the promotion name and the deposit amount. Match bonuses almost always carry playthrough conditions, minimum deposits, maximum bet caps while wagering, game weighting and an expiry window. Many terms exclude bonus-funded play from certain live dealer tables.
• "Is this cashback real?" — Cashback and rakeback are calculated on net losses or on wagered volume, and the rate is often tiered by VIP level. The headline percentage is usually the top tier, not the entry one.
• "The offer on your page doesn't match the site." — Operators change promotions without notice. Send us a screenshot or the date you saw it and we'll re-check and correct.
• "Which coins does this site take?" — We can tell you what an operator advertises. Coin support changes, so treat the cashier page as the final word.

Where each of the top-ranked bonuses tends to raise questions

Three examples of the sort of clarification readers ask for, drawn from the offers ranked at the top of this site. The figures below are the operators' advertised terms as we recorded them on Sep 19, 2026, not results we have tested — verify them in the promotions section before depositing.

BetPanda — 10% Weekly Cashback

BetPanda sits top of our list because a weekly cashback structure is the easiest bonus type to understand: there's no deposit match to unlock, so there's less small print to trip over than a multi-stage welcome package. That's also why we get relatively few complaints about it. The usual questions are about what "10%" is calculated on — cashback schemes are typically based on net losses over a defined period, and often carry a minimum threshold and their own playthrough before the credit can be withdrawn. The limitation is straightforward: cashback only returns value if you've lost, so there is no upfront boost to your bankroll, and it does nothing to reduce the risk of losing money in the first place.

CoinPoker Casino — 150% Welcome Bonus up to $2,000

CoinPoker is here because it approaches crypto gambling from a poker-first direction, which gives it a different bonus shape to the pure casino sites — and readers moving over from poker often ask how casino playthrough interacts with the poker product. The material conditions to check are the minimum qualifying deposit, the playthrough multiple applied to the bonus amount, the time limit to clear it and which game categories count toward it. The drawback is release mechanics: staged or incremental bonus releases are common on poker-led platforms, and a $2,000 headline is a cap, not an expected credit. Most players deposit well below the maximum and receive a proportionally smaller bonus.

Cryptorino — 100% Match Bonus Up To 1 BTC + 10% Weekly Cashback

Cryptorino earns its place by pairing a match bonus with ongoing cashback, which suits players who want something beyond a one-off welcome offer. The complication readers write in about is the denomination: a cap quoted in BTC moves with the market, so the dollar value of "up to 1 BTC" on the day you deposit is not the value a week later. If crypto price swings worry you, depositing in a stablecoin such as USDT or USDC keeps your balance in dollar terms, though it may change how the cap applies — check the terms. The limitation is the same one that applies to every match offer: the bonus carries wagering requirements and an expiry, and until those are met the funds aren't yours to withdraw.

Bonuses across the rest of our list — including the cashback and rakeback deals at Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave — follow the same principle. Read the wagering multiple, the expiry, the max bet while a bonus is active and the excluded games before you accept anything. If a term is genuinely ambiguous and the operator won't clarify, tell us and we'll chase it.

Payments, payouts and what we can realistically tell you

Play at the sites we cover is in cryptocurrency — commonly Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin, and the stablecoins Tether (USDT) and USD Coin (USDC), with altcoin support varying by operator. Deposits and withdrawals are on-chain, from a self-custody wallet or an exchange wallet.

Three cost and timing factors come up in almost every payout question:

1. Network fees. These are charged by the blockchain, not the casino. Ethereum gas can be meaningfully higher than Litecoin or Dogecoin fees, which is why players moving small amounts often choose a cheaper network.
2. Confirmation times. A casino may credit instantly or may wait for a set number of confirmations. "Instant withdrawal" in operator marketing describes their internal processing, not blockchain settlement.
3. Withdrawal limits and verification. Minimum and maximum withdrawal amounts vary, and a site advertising no-KYC play at low volumes may still request identity verification above a threshold, on a flagged account, or before a large cash-out. We cannot influence that decision, and we won't help anyone work around it.

If a withdrawal is stuck, email the operator first with the transaction reference. Tell us too — a pattern of the same complaint across multiple readers changes how we rate a site.

What's on these sites beyond the bonuses

So you know what our coverage does and doesn't extend to: the casinos we compare typically run slots from third-party studios such as Pragmatic Play, NetEnt and Evolution, live dealer rooms with blackjack, roulette and baccarat, and in-house originals like crash, dice and plinko. Originals are usually where provably fair verification is offered, letting you check a result's hash after the fact; third-party slots rely instead on RNG certification by an independent testing lab. Several of these operators also run a sportsbook alongside the casino — Vave's package, for instance, includes a free bet component with its own separate terms. Sportsbook promotions almost always have different rollover rules to casino bonuses, so don't assume one set of terms covers both. We focus on casino bonuses; for sports promos, the operator's own terms page is the authority.

Legal standing, age and player protection

You must be at least 18 to use this site, and 21 or over where the operator's own terms or your state's rules set that as the minimum. Check the site's stated minimum age before registering.

There is no federal legalization of online casino gaming in the US. The crypto casinos we compare are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator, state or federal. For most US players this is a legal grey area, not a regulated market. A handful of states license online casino gaming (including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island), and those regulated operators do not run on crypto. Some offshore sites self-restrict particular states. Laws differ state to state and you need to check your own before you play.

Because these sites sit outside US regulation, the consumer protections you'd get from a state-licensed operator — dispute escalation to a regulator, mandated self-exclusion, standardized fund segregation — may not apply. Enable two-factor authentication, use a wallet you control, and keep records of your transactions.

US players are generally liable for tax on gambling winnings and on crypto gains. That's a general point, not advice on your situation — speak to a qualified tax professional. Nothing on this page is legal advice either.

If gambling has stopped being fun

Gambling costs money over time, and crypto adds a second layer of risk: the value of your balance can fall independently of how your bets go. No bonus, strategy or coin changes that. If you're worried about your play, or someone else's, the National Problem Gambling Helpline is available on 1-800-GAMBLER. Offshore sites may not offer the same self-exclusion tools or player protections as state-regulated operators, so consider device-level blocking software as well. If you email us about this, we'll respond with resources, not promotions.

Corrections, partnerships and press

Use the same address for all of it — [email protected] — and put the reason in the subject line so it reaches the right person faster.

• Corrections — Name the page, quote the line and tell us what's wrong. Fastest route to a fix.
• Operators and affiliate managers — Introduce the brand, its licence and its US position. A listing is an editorial decision; there's no paid placement on our rankings.
• Press and research — Tell us your deadline and we'll say honestly whether we can meet it.
• Privacy and data — Any request about information you've sent us goes to the same inbox.

If your question is really about which site to pick rather than something we need to fix, our comparison pages may answer it faster than we can by email. Readers also looking at UK-facing alternatives sometimes find our guide to casinos outside GamStop useful for context on how offshore licensing differs from a national self-exclusion scheme.

Whatever the reason, take your time over the message. Vaughn Radcliffe and the editorial team would rather have the detail than guess at it.